Terms and Conditions

• We will acknowledge your order and confirm availability or otherwise by email as soon as possible.
• Any e-mail or other electronic acknowledgment by us of receipt of an order placed by you does not constitute legal acceptance by shower store of your order. Acceptance of your order, and the completion of the contract between you and us, will take place on dispatch to you of the products ordered, unless we have notified you that we do not accept your order or you have cancelled it.

• You can pay for your order by Visa, MasterCard, Delta/Connect, Switch or Amex
• We do not accept payment made by credit or debit cards from foreign banks
• All prices and products quoted are subject to alteration or withdrawal without notice
• We try to ensure that the prices and information on our website are accurate but we are not responsible for errors that may occur. In the event of an error occurring we will inform you as soon as possible and give you the option to confirm your order at the correct price, change your order or cancel it. If we cannot contact you we will cancel the order and provide a full refund.
• When processing your order, the information provided will be subject to credit and fraud prevention checks. For these we may transfer your information to third parties and or countries outside the EEA.
• All prices quoted on our website are inclusive of VAT.
• While all reasonable care is taken to protect the confidentiality of your order and credit card details, we cannot be liable if, through no fault of our own, these details are intercepted by and used by third parties.

• All orders are subject to availability and we can only guarantee availability whilst stocks last.
• If the goods ordered are unavailable, you will be contacted by e-mail or telephone and will have the option to wait until the stock is available, replace it with an alternative or cancel your order.
• We will endeavour to deliver goods within the times stated but delivery dates are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.
• Please allow enough time for your items to be delivered before you organise installation as we cannot be held responsible for out of pocket expenses resulting from delays in delivery.

• Delivery is to mainland UK only.
• We require you to sign a delivery note on receipt of the goods.
• All of our deliveries are direct from the manufacturer / supplier / out own delivery agent and charges vary by product type and manufacturer and are as shown when you place your order.
• This charge will be clearly displayed on your order confirmation.
• Deliveries are booked on the condition that there is reasonable access for the safe and prompt delivery of the product. Any special requirements should be notified to us at the point of ordering.
• You will be provided with a delivery date and the relevant contact numbers when your order is confirmed.
• We recommend that you do not book fitters to install your products until you have received and inspected you goods.
• You should ensure that all products are suitable for the purpose intended and installed and used I.A.W manufacturers instructions
• We reserve the right to charge up to £60 for re-delivery if you are not present at the agreed original delivery date.

• Products must be inspected upon delivery and refused if any damage is found. No claims for visible damage will be accepted after item has been signed for.
• It is you responsibility to ensure that you have signed for the correct number of goods delivered.
• Any visible damage should be identified t the delivery personnel and noted on their delivery note at the time of refusal
• In most cases any damage issues will be resolved by our Customer Services team at the point of delivery.
• Do not fit or use a product that is incorrect or different to that which was ordered. Failure to comply with this instruction will deem that you have accepted the goods and you will be unable to return or replace them because they are incorrect or different to that which was ordered. You statutory rights are not affected.

• You have the right, under the Distance Selling Regulations, to cancel your order within seven working days of delivery, starting the day after the goods are received. This must be done in writing, via e-mail of fax.
• Under the same regulations you have the duty to take reasonable care of the products.
• If you cancel an order after the goods have been delivered, you will be charged the actual cost of collecting the item. Because we subsidise our delivery costs when we make initial delivery. The cost will be deducted from any refund that is due to you.
• Where you cancel you order under the Distance Selling Regulation, we will refund your money within 30 days of the day that you cancelled your order.
• When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that you have taken reasonable care of the goods. If we receive an item that you have not taken reasonable care of, we shall charge you a fee equivalent to the reduction in the item's value. If the item has missing components we shall charge you a further fee to cover the cost of these items. These costs will be deducted from any refund that is due to you.
• Special order and products made to your personal requirements cannot be returned.
• If we are unable to supply you product within 30 days of order you are entitled to a full refund.

• All products are covered by a 12 month minimum manufacturer guarantee against faulty workmanship and materials, subject to manufacturer conditions. The details of the guarantee will be delivered with you product.
• The guarantee will not apply if the fault arises from fair wear and tear in our reasonable opinion, deliberate damage, accidental damage, negligence, abnormal working conditions, failure to follow manufacturer's instructions misuse or alteration or repair of the goods without manufacturer's approval.
• The manufacturer's guarantee is provided in addition to the rights you have as a consumer and accordingly, your statutory rights are not affected.
• If you product does not work or appears not to be working correctly, please first check the manufacturers instruction book to ensure that it has been installed and is being used correctly.
• If your product is faulty and you wish to make a claim under the manufacturers guarantee, you must in the first instance contact the manufacturer from the guarantee details provided.
• An engineer will visit you, free of charge, and either repair your product or arrange for an exchange.
• If an exchange is necessary, the manufacturer / supplier will arrange this without unreasonable delay and without charge.
• If the engineer cannot find a fault with the product you may incur a call out charge.
• You should always refer to the operating, care and maintenance instructions in relation to each product.

• All requests for refunds must be in writing. Requests can be made by e-mail to info@shower-store.com or in writing to the address at the bottom of the page.
• All refunds due for whatever reason (other than cancellations under the Distance Selling Regulations) will be made within 30 days of the collection of the product.
• Any deductions applicable, such as collection charges, will be deducted from the refund due.

• We have made every effort to display as accurately as possible the colours of your products that appear on this website. However we cannot guarantee that your monitor's display of any colour will be accurately reflect the colour of the actual product.
• While we try to be accurate as possible, all sizes, weights and measurements quoted are approximate.
• Please note that images of products on this website are for illustrative purposes only. The product that is delivered may vary slightly from the image supplied by the manufacturers and may not include any of the pictured accessories.
• The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirements outside the UK.
• No warranties or representations are made about any goods other than as expressly contained in this website. To the extent permissible by law all implied terms, whether by statute or otherwise are excluded.

• We are aware of the concern customers have about entering their card details when carrying out a transaction. We have therefore implemented the following measures to ensure that paying via our website is as safe as possible.
• All you credit card and personal information is encrypted and held on a secure SSL (Secure Socket Layer) server. This protects data during transit, in particular the credit card information, from being intercepted and misused by hackers.